Introduction

1.1 Thank you for choosing Zeni Applied Sciences Private Limited. We provide a platform (the “Platform”) that encompasses (1) a variety of services, including HotelX, RestroX, LedgerX, BillingX and StockX and Other installable softwares (including our desktop and mobile applications), any accompanying documentation, and any updates to such software or documentation (collectively,
“Software” or “services”).

1.2 Zeni Applied Sciences Private Limited, along with any parent, subsidiary, affiliate, or related companies are referred to in these provisions as “Revivo Tech” or “Revivo Technologies” or “Revivo” or “we” or “us.”

1.3 When you use the Platform, you enter into a binding contract with us. Each section of the agreement begins with an italicised annotation that is intended to help you navigate the agreement. The annotations do not completely summarise the agreement, though, and you should read each section carefully and in full. We’ve also bolded a few areas that talk about important legal rights, and you should be sure to read those sections carefully. These provisions in Section A apply to the Platform generally and are separate from the provisions in Section B which include additional provisions for your use of specific Revivo Software or Services.

1.4 If you are an individual acting on your company’s or client’s behalf, you accept these provisions on their behalf and the term “you” will refer to you, your company, or your client.

2. Acceptance of Terms

2.1 You need to agree to these terms to use our Platform. By using the Platform, you are instructing us to share your data across our Platform for marketing, eligibility, and other purposes described in our Privacy Policy, consistent with applicable law. This data may include credit information and other information we obtain from third parties.

2.2 To access and/or use the Platform, you acknowledge and agree to the terms and conditions of this agreement (“Agreement”), which includes: Revivo’s Privacy Policy;

● Any additional provisions and conditions provided separately to you for your use of the Platform, which may include terms and conditions from third parties (which we refer to as “Additional Terms”)
● You are of legal age to enter into a binding agreement to accept the Agreement as per the applicable law and local jurisdiction;
● You are capable of forming a binding contract with Revivo Tech
● You are not based in or are not otherwise prohibited from using the Platform under the laws and regulations of the Government of India, or any other applicable jurisdiction
● You are not included in lists maintained by the Government of India or other applicable jurisdictions prohibiting transactions with and the export of Indian products to certain entities, people, and jurisdictions.

3. Your Personal Information

3.1 We want to be transparent about how we use personal information and about your rights in our Privacy Statement. You should only provide us with personal information of others if you have received permission to do so.

3.2 You agree that Revivo Tech may use and maintain your personal information according to Revivo Tech’s Privacy Policy and any changes published by Revivo Tech from time to time.

3.3 To the extent we allow you to input personal information (as the term is defined under applicable law) about other individuals other than yourself, you represent and warrant that you have complied with all applicable laws and received the proper authority or consent to allow us to collect and process such information to operate our business, in accordance with our Privacy Policy. You further agree
that, other than with respect to information furnished for GST in connection with the preparation of an individual tax return, any sharing of personal information among Revivo Tech is contemplated as part of the Platform. You agree such sharing does not constitute a “sale” of information as defined under the applicable laws in your jurisdiction.

3.4 The Platform may contain links to other independent websites that are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked or approved their content, their terms of service or their privacy policies (if any). You will need to make your own independent judgement about whether to use any such independent websites, including whether to buy any products or services offered through such websites.

3.5 If you obtain the access of this app, application or site through a third-party app store/operator, such operator may have additional terms to which you will need to adhere to.

4. Amendments & Modifications

4.1 Revivo Tech reserves the right to modify or amend this Agreement at its discretion. In the event of any such modification, Revivo Tech will update the Agreement accordingly. In the case of material changes to this Agreement, you may be required to explicitly accept the revised terms as a condition for continued access and use of the Platform.

4.2 We may modify the provisions of this Agreement at any time. We may notify you of such modifications by posting through the Platform or on our website or by other means. It is important that you review this Agreement whenever we modify it because your continued use of the Platform indicates your agreement to the modifications.

4.3 Similarly, we may update the Platform, including with tools, utilities, improvements or third party applications. You agree to receive these updates. We may further modify, suspend or discontinue the Platform at any time. You agree that we will not be liable to you or any third party for any modification, suspensions, or discontinuance of the Platform.

5. Your Rights to Use the Platform

5.1 You can use our Platform for your own personal and lawful use or as otherwise permitted under this Agreement.

5.2 Revivo Tech grants you a nonexclusive, non-transferable, revocable, limited license to view, copy, print, and distribute information retrieved from the app, application or site only for your personal, noncommercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content. You may not use
any information available via the Platform in any other manner or for any other purpose without our prior written permission.

5.3 Any usage beyond this scope is strictly prohibited and we shall not be held responsible for any consequences arising out of such unauthorised access and use.

6. Account

6.1 You will provide accurate, up-to-date account information and securely manage such information.

6.2 You may need to sign up for an account to use the Platform. We may need to verify your identity and you authorise us to collect information (e.g., date of birth, address) from you to do so (collectively, with all information requested to enable your account, “Account Information”). You will provide accurate, up-to-date Account Information, and we disclaim any liability arising from your failure to do so. Such failure may further limit your ability to use the Platform and affect the Platform’s accuracy and effectiveness.

6.3 You are responsible for securely managing your Account Information, including any password(s) for the Platform. You will notify us immediately if you believe that your Account Information or device you use to access the Platform has been lost or stolen or that someone is using your account without your permission. Failure to promptly inform us about such instances may result in damages for which Revivo Tech shall not be held liable. Any delay or failure in reporting such incidents shall be at your own risk.

7. Payment & Cancellations

7.1 Some services may be free, others may have costs associated. For those with costs, we may charge your payment method either for a one-time fee or on a subscription basis. You may cancel your subscription at any time (however you may not receive a refund).

7.2 We may require payment of one-time fees or a subscription charge for use of the Platform (or certain portions of the Platform) and you agree to oblige with such payment obligations. If you registered for a trial, you may need to purchase the Platform before the trial ends in order to retain access to any content provided to, or created through, the Platform.

7.3 Payments will be billed in Indian Rupees (INR) or in the currency accepted by our payment gateway, and your account will be charged upon purchase and when you provide your payment information, unless stated otherwise in applicable payment provisions. If your payment information is not accurate, current, and complete, we may suspend or terminate your account. If you do not notify us
of updates to your payment information, we may engage in programs supported by your card provider to try to update your payment information, and you authorize us to continue billing your account with the updated information that we obtain.

7.4 You may be charged a subscription fee in advance on an annual basis or other recurring interval disclosed to you prior to your purchase. For annual subscriptions, we will send you a reminder with the then-current subscription fee no less than thirty (30) days and no more than sixty (60) days before your subscription term ends, or otherwise as required by applicable law. Revivo Tech may change the price for recurring subscription fees from time to time with notice to you. Price changes will take effect at the start of the next subscription period following the date of the price change. If you do not agree with the price change, you may unsubscribe prior to the price change going into effect.

7.5 If you have elected to set up AutoPay, you authorize Revivo to automatically debit your bank account/debit card or charge your credit card, on a recurring basis no earlier than 2 days before your statement due date until you terminate your authorization online by cancelling AutoPay or cancel your subscription. You authorize Revivo to store your payment method for future payments by you.
Also, if you sign up for, cancel or make changes to AutoPay 2 days or less before the payment due date, the change may not take effect until the following payment cycle. After terminating your authorization, you will be responsible for scheduling payments for subsequent charges. You also authorize Revivo to credit your bank account/card in the appropriate amount for any refunds or other billing adjustments.

7.6 We may have the facility of wallet credits. You can redeem such wallet credits for any purchase of Services before the expiry of the credits. Wallet credits can be used only for new purchases or edition upgrades. This offer may not be combined with any other offer or promotion. All wallet credits are time-sensitive and need to be used within the expiration date. Credits cannot be encashed or transferred to a bank account or card. All unused credits will lapse when the customer cancels /downgrades the account in between the subscription period.

7.7 Your payment to Revivo Tech will automatically renew at the end of the applicable subscription period but you can cancel a subscription at any time. Subscription cancellations will take effect the day after the last day of the current subscription period. If you cancel in the middle of a subscription period, you will be able to continue to access and use the applicable Service until the end of your subscription period. We do not provide refunds or credits for any cancellations or partial subscription period.

8. Intellectual Property

8.1 Proprietary rights to information provided by users remain vested in the respective users (“what’s yours remains yours”), and proprietary rights to the platform and its associated data remain with Revivo Tech (“what’s ours remains ours”). However, it is acknowledged that user-provided information may be utilized by Revivo Tech for the purpose of enhancing and optimizing the functionality of our Platform.

8.2 All rights to, title to, license and interest in the information available the Platform including but not limited to the Platform look and feel, the designs, trademarks, service marks, and trade names displayed on the same, are the property of Revivo Tech or its licensors, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws.

8.3 You acknowledge that You have no right to have access to this app, application or site, in source code form.

8.4 It is our policy: (i) to block access to or remove postings or other content that the We believe in good faith infringes the copyrights of third parties, and (ii) to remove and discontinue service to repeat infringers.

8.5 You are solely responsible for anything you write, submit, receive, share and store or any data you input into the Platform (collectively, your “Content”). Content includes, but is not limited to, data, information, materials, text, graphics, images, audio, video that are uploaded, transmitted, posted, generated, stored, or otherwise made available through the Platform. You acknowledge certain functionality in the Platform may be dependent on the provision of Content and may not be available without such Content.

8.6 Your Content remains yours, which means that you retain any intellectual property rights that you have in your Content. By sharing your Content on the Platform, you hereby grant Revivo a licence to use your Content, as described in more detail below.

(a)What’s covered? This licence covers your Content to the extent your Content is protected by intellectual property rights under applicable law.

(b) Scope: This licence is:
● Worldwide, which means it’s valid anywhere in the world;
● Non-exclusive, which means you can licence your Content to others; and
● Royalty-free, which means there are no fees for this licence

(c) Rights: This licence allows Revivo to:
● Host, reproduce, distribute, communicate, sublicense and use your Content — for example, to save your Content on our systems and make it accessible from anywhere you go;
● Publish or publicly display your Content, if you’ve made it visible to others; and
● Modify and create derivative works based on your Content, such as reformatting or translating it

(d)Purpose: This licence is for the limited purpose of operating, providing and improving the Platform, which means allowing the Platform to work as designed and creating new features and functionalities.

(e)Duration: This licence lasts for as long as your Content is protected by intellectual property rights.

8.7 Revivo may collect, derive or generate de-identified and/or aggregated data regarding your usage of or the performance of the Platform, including data derived from your Content. Revivo will own all such data and may use this data without restriction, including, but not limited to, operating, analysing, improving, or marketing Revivo’s products and services, including the Platform subject to our Privacy Policy.

8.8 As between you and Revivo, Revivo and its licensors retain all right, title or interest in and to the Platform, except for the rights granted to you.

9. Prohibited Uses

9.1 We expect you to obey the law and follow certain rules in using the Platform.

9.2 Revivo does not condone or support any activity that is illegal, violates the rights of others, harms or damages Revivo’s reputation, or could cause Revivo to be liable to a third party. At minimum, you may not use the Platform to:
● Violate any law, regulation, executive order or ordinance, including through actions that give rise to criminal, civil, administrative or regulatory liability and/or fines;
● Post, generate, or share Content that is or may be illegal or inappropriate, including material that may be defamatory, obscene, harassing, offensive, fraudulent, objectionable, false or misleading or infringing;
● Transmit any virus, trojan horse, or other disruptive or harmful software or data;
● Send any unsolicited or unauthorised advertising, such as spam;

● Impersonate or misrepresent your affiliation with Revivo;

● Reproduce, modify, resell, licence, or provide free or unauthorised access to the Platform or make the Platform available on any file-sharing, virtual desktop or application hosting service;
● Attempt to reverse engineer, decompile or disassemble in any way any of the Platform;
● Engage in unauthorised access, monitoring, interference with, or use of the Platform or third party accounts, information (including personal information), computers, systems or networks, including scraping or downloading content that doesn’t belong to you;
● Use the Platform for general archiving or back-up purposes; or
● Encourage or enable any other individual to do any of the above or otherwise violate this Agreement.
● We take copyright seriously at Revivo. We respect the copyrights of others and expect you to do the same. If you repeatedly infringe the copyrights of others, we may terminate your account.

9.3 Revivo may terminate (without prior notice) your use of the Platform based on our reasonable suspicion that your activities, business or products are objectionable or promote, support or engage in any of the prohibited uses described above.

9.4 Revivo shall monitor the use of the Platform or Content and may edit or remove any Content. We may disclose any information necessary to satisfy our legal obligations, protect Revivo or its customers, or operate the Platform properly.

10. Community Forums & Feedback

10.1 Users are afforded the opportunity to engage in communication within our platform, with a strong emphasis on maintaining a respectful tone. Suggestions you provide for improving our Platform may be used freely by us.

10.2 The Platform may include a community forum or other social features that enable you to exchange Content and information with other users of the Platform and the public. Revivo does not support and is not responsible for the Content in these community forums. Please be respectful when you interact with other users. Do not reveal information that you do not want to make public. Posting hypertext links to Content is permissible, but we assume no responsibility for such content.

10.3 You may provide Revivo your feedback, suggestions, or ideas for the Platform. You grant Revivo a perpetual, worldwide, fully transferable, sublicensable, irrevocable, fully paid-up, royalty free licence to use your feedback, suggestions, and ideas in any way, including in future modifications of the Platform, other products or services, advertising or marketing materials.

11. Chatbots

11.1 We may use Chatbots to optimise your experience. These technologies are evolving and may have
limitations.

11.2 When you use the Platform, you may use or interact with automated features like chatbots, digital assistants, conversational experiences powered by artificial intelligence, or similar technologies (“Chatbots”). Information generated by Chatbots may not be unique.

11.3 While Chatbots are designed to improve your experience, these technologies are evolving and may have limitations such as generating outputs that are inaccurate or inappropriate to your situation. Therefore, any damage arising from such information shall not be attributed to our responsibility.

12. Termination

12.1 You may cancel your account and Revivo may suspend or terminate your use of the Platform. For mobile apps, removing/restricting/uninstalling the app may not cancel your subscription or delete your data.

12.2 Subject to certain provisions, this Agreement is effective until your subscription expires or you cancel your account or Revivo terminates this Agreement (or your account). Revivo may terminate this Agreement (and your account) or suspend the Platform at any time in our discretion.

12.3 Please note that removing/restricting/uninstalling a Revivo mobile app from your device may not cancel your subscription or delete your data. If you want to cancel your subscription for a Service, please follow the applicable Service instructions. If you wish to delete your data from a Service, please contact Help & Support team to guide you with the process.

13. Effect of Termination

13.1 You must stop using the Platform once your subscription expires or you cancel your account (or if this Agreement or your account is terminated).

13.2 Upon expiration of your subscription or cancellation of your account, or Revivo’s termination of your account or this Agreement, you must immediately stop using the Platform and pay all fees for Platform used. No expiration or termination will affect your obligation to pay all fees due or that may have accrued through the effective date of expiration or termination or entitle you to any refund.

14. Disclaimers and Warranties

14.1 We explicitly disclaim any warranties regarding the Platform, except as expressly delineated in this Agreement.

14.2 Your use of the service and all information, products and content (including that of third parties) included in or accessible from the service is at your sole risk. The service is provided on an “as is” and “as available” basis. We expressly disclaims all warranties of any kind as to the service and all information, products and other content (including that of third parties) included in or accessible from
the service, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and noninfringement. We further makes no warranty that: (i) the service will meet your requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or
reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, or (v) any errors in the technology will be corrected and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or
written, obtained by you from or through the Platform will create any warranty not expressly stated in these terms.

14.3 We do not provide any warranties with respect to data loss or to the accuracy, reliability, or availability of the Platform, nor of any content (including any Content) or information made available in the Platform. If the exclusions for implied warranties do not apply to you, any implied warranties are limited to sixty (60) days from the date of purchase or delivery of the Platform, whichever is sooner.

15. Applicable law & Jurisdiction

This Agreement shall be governed by and construed and interpreted in accordance with the laws of India and the laws of state territories within India as applicable, without regard to the choice of law principles thereof. Any disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts located in Indian state territories as applicable, and you consent to the jurisdiction of such courts.

Contact Information
If you have any questions about the Platform or this Agreement, please contact service@revivotech.in.

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