Table of content

Terms

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General Terms

Introduction

Thank you for choosing Zeni Applied Sciences Private Limited. We provide a platform (the "Platform") that encompasses (1) a variety of services, including HoteX, RestroX, LedgerX, BillingX and StockX and Other installable softwares (including our desktop and mobile applications), any accompanying documentation, and any updates to such software or documentation (collectively, "Software").

Zeni Applied Sciences Private Limited, along with any parent, subsidiary, affiliate, or related companies are referred to in these provisions as "Revivo Tech” or “Revivo Technologies” or “Revivo” or "us."

When you use the Platform, you enter into a binding contract with us. Each section of the agreement begins with an italicised annotation that is intended to help you navigate the agreement. The annotations do not completely summarise the agreement, though, and you should read each section carefully and in full. We've also bolded a few areas that talk about important legal rights, and you should be sure to read those sections carefully. These provisions in Section A apply to the Platform generally and are separate from the provisions in Section B which include additional provisions for your use of specific Revivo Software or Services.

If you are an individual acting on your company's or client's behalf, you accept these provisions on their behalf and the term "you" will refer to you, your company, or your client.

Acceptance of Terms

You need to agree to these terms to use our Platform. By using the Platform, you are instructing us to share your data across our Platform for marketing, eligibility, and other purposes described in our Global Privacy Statement, consistent with applicable law. This data may include credit information and other information we obtain from third parties.

To access and/or use the Platform, you acknowledge and agree:

To the terms and conditions of this agreement ("Agreement"), which includes: Revivo's Global Privacy Statement;

The current version of the terms set out in Section A and Section B; and Any additional provisions and conditions provided separately to you for your use of the Platform, which may include terms and conditions from third parties (which we refer to as "Additional Terms")

You are at least 18 years of age; You are capable of forming a binding contract with Revivo Tech You are not based in or are not otherwise prohibited from using the Platform under the laws and regulations of the Government Of India, or any other applicable jurisdiction You are not included in lists maintained by the Government of India or other applicable jurisdictions prohibiting transactions with and the export of Indian products to certain entities, people, and jurisdictions.

You understand that by using certain Services, you are providing written instructions in accordance with the Fair Credit Reporting Act and other applicable law to permit Revivo Tech and its affiliated companies to obtain and periodically refresh your credit information and other information about you from third parties for marketing, eligibility, and other purposes described in Revivo Tech's Global Privacy Statement. You understand that your instructions authorise Revivo Tech and its affiliated companies to obtain such information now and periodically in the future for as long as you have a registered Revivo Tech account. We will stop refreshing your credit information when you cancel your account through your account settings.

Your Personal Information

We want to be transparent about how we use personal information and about your rights in our Privacy Statement. You should only provide us with personal information of others if you have received permission to do so.

You agree that Revivo Tech may use and maintain your personal information according to Revivo Tech’s Global Privacy Statement and any changes published by Revivo Tech.

To the extent we allow you to input personal information (as the term is defined under applicable law) about other individuals other than yourself, you represent and warrant that you have complied with all applicable laws and received the proper authority or consent to allow us to collect and process such information to operate our business, in accordance with our Global Privacy Statement. You further agree that, other than with respect to information furnished to GST in connection with the preparation of an individual tax return, any sharing of personal information among Revivo Tech is contemplated as part of the Platform. You agree such sharing does not constitute a "sale" of information as defined under the Indian LAW .

Affiliate Terms

Introduction

This Affiliate Program Agreement (“Agreement”) is intended to outline the terms and conditions for participation in the Revivo Affiliate Program (“Affiliate Program”) and is a legally binding contract with you or the company you represent. By signing up, you agree to be bound by this Agreement in case of your appointment by Revivo. If you do not agree to be bound by the terms of this Agreement, do not proceed with the electronic sign up process.

Appointment

Your appointment as an “Affiliate” for one or more Revivo services that are designated to you by a Revivo representative (“Designated Revivo Service”) will be subject to review of the information provided by you during sign up and will be at Revivo’s sole and absolute discretion.

Affiliate Program Eligibility

Participation in the Affiliate Program is open to individuals, businesses, industry bodies or trade associations, excluding:

• Revivo Reseller Partners, Revivo Reseller Consultants and any of their immediate family members;
• Any employees of Revivo Reseller Partners;
• Revivo employees and their immediate family members.

During the tenure of this Agreement, you cannot participate in any other partnership program offered by Revivo without the prior written permission of Revivo.

Prospective Customer Registration

Upon appointment, an account will be created for you in the Revivo Store. In addition, you can embed the Revivo sign-up link on your website using the Affiliate Link provided in your account so that interested persons can directly sign-up for Designated Revivo Services from your website and such persons are automatically registered as a prospective customer in your account.

“Revivo Store” means the online hosted application for tracking and managing: (i) purchase of Designated Revivo Services by Customers and prospective customers; and (ii) Referral Fees earned by you through this Affiliate Program.

“Affiliate Link” means the unique tracking link provided to you with your affiliate code embedded in it.

Referral Fee

You will be eligible to receive a referral fee of 15% for a period of one year on Qualified Purchases only if:

• the prospective customer had signed up within 90 days of first clicking on the Affiliate Link;
• a Qualified Purchase is made within 90 days from the date of signing up;
• the Customer is not an existing paid customer of Revivo;
• the Customer signs up in the same data center that you are registered in as an Affiliate;

You will not be eligible to receive a Referral Fee for any subsequent purchases made by the Customer. "Qualified Purchase" with respect to each Customer means, the first/initial purchase of a paid subscription plan of the Designated Revivo Service. “Customer” meansa prospective customer who purchases a paid subscription of a Designated Revivo Service.

Payment of Referral Fee

The Referral Fee will be paid to you based on thesubscriptionplan chosen by the Customer.


• If the Qualified Purchase is a monthly subscription plan, you will be eligible to receive Referral Fee on a monthly basis for a period of one year from the date of the Qualified Purchase. If the Customer downgrades to a free subscription plan or terminates his subscription within a period of one year, your Referral Fee will only accrue till the date the Customer cancels or downgrades the subscription.
• If the Qualified Purchase is an annual subscription plan, you will be eligible to receiveReferral Fee for the whole year.

Referral Fee will accrue only upon completion of ninety (90) days from the date of the Qualified Purchase.

You will not be entitled to Referral Fee in case the Customer cancels the subscription or downgrades to a free subscription plan and claims a refund of the subscription fee before the completion of ninety (90) days from the date of the Qualified Purchase. Referral Fee earned by you will be paid out only if the unpaid Referral Fee reflected in your account accrues to $100. If the unpaid Referral Fee reflected in your account equals or exceeds $100 you can request a payout. Payment will be made through PayPal, wire transfer or any other method chosen by Revivo in its sole discretion.

You will be responsible for payment of all taxes, duties, and charges levied on the Referral Fee, and you shall indemnify, defend and hold Revivo harmless from and against any claims arising out or relating to non-payment of applicable taxes, duties, and charges.

Affiliate Conduct

You agree to conduct yourself in a responsible, professional, and appropriate manner while dealing with prospective customers. You also agree not to make any representation or warranty with respect to the Designated Revivo Services to the prospective customers other than those representations and warranties contained in the Revivo Terms of Service. “Revivo Terms of Service”means the terms and conditions for www.Revivo.com cloud services. The current version of Revivo Terms of Service is available at http://www.Revivo.com/terms.html.

Affiliate Obligations

You shall not use the Affiliate Link to make purchase of the Designated Revivo Servicefor yourself or for your employees and immediate family members.

You must clearly disclose in your site or other channels you use to promote Revivo that this Affiliate Program is a paid partnership.


You will not reproduce in whole or in part any marketing or promotional material, videos, webinars, case studies, testimonials or user manuals created by Revivo as your own.

Term and Termination

This Agreement will commence as of the date you receive an email from Revivo confirming your appointment as an “Affiliate” and shall continue until terminated by either party in accordance with the provisions contained in this Agreement.


• Termination without cause: Either party may terminate this Agreement at any time,for any reason, by giving thirty (30) days’ notice through email at affiliates-support@Revivocorp.com.
• Termination for cause: Your failure to comply with any of the terms of this Agreement may result in a warning or immediate termination of this Agreement by Revivo.
• Termination for discontinuation of the Affiliate Program: Revivo reserves the right to discontinue the Affiliate Program. In the event Revivo decides to discontinue the Affiliate Program, you will be provided with thirty (30) days’ notice through email.

Effect of Termination

In the event of termination of this Agreement without cause by you or for cause by Revivo, Revivo will pay you any outstanding Referral Fee accrued as of the date of such termination.

In the event of termination of this Agreement without cause by Revivo or discontinuation of the Affiliate Program, you will continue to receive Referral Fee for all Qualified Purchases (as stated in ‘Payment of referral fee’clause) in respect of all customers who have converted to a paid subscription planbefore the end of the thirty day notice period.


Except as specifically stated above, termination of the Agreement will end all rights and responsibilities of both parties set out in this Agreement, any email communication or any web page relating to the Affiliate Program. You must immediately remove all references to Revivo from your website, including any Revivo sign-up link embedded in your website.

Disclaimers

THE AFFILIATE PROGRAM AND THE DESIGNATED Revivo SERVICES ARE PROVIDED "AS IS". Revivo DOES NOT MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE WITH RESPECT TO THE AFFILIATE PROGRAM OR THE DESIGNATED Revivo SERVICES. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, Revivo DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE AFFILIATE PROGRAM AND THE DESIGNATED Revivo SERVICES INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, QUIET ENJOYMENT, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. Revivo WILL NOT BE RESPONSIBLE FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH TERMINATION OF THIS AGREEMENT OR YOUR PARTICIPATION IN THE AFFILIATE PROGRAM.

Limitation of liability

Revivo WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS INFORMATION ARISING OUT OF THIS AGREEMENT EVEN IF Revivo HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Revivo’S ENTIRE LIABILITY WITH RESPECT TO THIS AGREEMENT AND THE AFFILIATE PROGRAM SHALL NOT EXCEED THE REFERRAL FEE PAID OR PAYABLE TO YOU UNDER THIS AGREEMENT.

Cookies

When a prospective customer clicks on the Affiliate Link, a cookie will be set for the purpose of tracking whether the prospective customer signs up for the Designated Revivo Service. If the association created by a cookie, as specified above, is broken for any reason beyond the control of Revivo and subsequently a prospective customer makes a Qualified Purchase, Affiliate will not be entitled to receive any Referral fee for the same. Cookies set and used as part of this Affiliate Program have a 90 day validity.

Changes to the Terms of this Agreement

You understand that Revivo may modify the terms of this Agreement from time to time. However, you will be provided notice of such changes through an announcement or by electronic mail. Upon being informed of such changes, you may either terminate this Agreement within fifteen days and cease participating in the Affiliate Program or accept the changes and continue to participate in the Affiliate Program. Your continued participation in the Affiliate Program after fifteen days from the date of notice of any such changes shall constitute your consent to such changes.

Embargoed countries

Various US agencies have restrictions in place that regulate or ban all trade with certain countries. Revivo doesn't allow the sale of subscription of Designated Revivo Services to these countries. Revivo does not allow any organization, business or individual to have or register Revivo accounts while based in these countries:

• Cuba
• Iran
• North Korea
• Syria
• Sudan

We make every effort to ensure that the list of countries mentioned above is accurate. If you have any questions, kindly contact us at affiliates-support@Revivocorp.com.

Relationship of Parties

The relationship between you and Revivo is non-exclusive. This Agreement shall not be construed as creating a partnership, joint venture, agency or any other relationship. You are not authorized to enter into any contract or to assume any obligation on behalf of Revivo. Neither is Revivo authorized to enter into any contract or to assume any obligation on your behalf.

Compliance with Applicable Laws

You shall ensure that your business and performance of your obligations under this Agreement are and will be in compliance with all applicable laws, including privacy and data security laws, rules and regulations. You agree to provide all reasonable co-operation, assistance and information as Revivo may reasonably request to enable it to comply with its obligations under any applicable law.

Contracting Entity and Choice of Law

If you are a resident of the United States or Canada, your relationship is with Revivo Corporation and this Agreement shall be governed by and interpreted in all respects by the laws of the State of California, without reference to its conflict of laws' principles and you agree to submit to the personal jurisdiction of the courts in theNorthern District of California. If you are a resident of any of the member states of the European Union, your relationship is with Revivo Corporation B.V. and this Agreement shall be governed by and interpreted in all respects by the laws of the Netherlands without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of the courts in Amsterdam. If you are a resident of India, your relationship is with Revivo Corporation Private Limited and this Agreement shall be governed by and interpreted in all respects by the laws of the Republic of India without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of the courts in Chennai, India. If you are a resident of Australia or New Zealand, your relationship is with Revivo Corporation Pty Ltd and this Agreement shall be governed by and interpreted in all respects by the laws in New South Wales without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of the courts in New South Wales. If you are a resident of Mexico, your relationship is with Revivocorp Mexico S.A De C.V.and this Agreement shall be governed by and interpreted in all respects by the laws of Mexico without reference toits conflict of laws’ principles and you agree to submit to the personal jurisdiction of the courts inMexico City. If you are a resident of China, your relationship is with Revivo (Beijing) Technology Co., Ltd. and this Agreement shall be governed by and interpreted in all respects by the laws of the China without reference to its conflict of laws’ principles and you agree to submit to the personal jurisdiction of the courts in China.If you are a resident of any other country, this Agreement shall be governed by and interpreted in all respects by the laws of the Republic of Singapore without reference to conflict of laws' principles and you agree to submit to the personal jurisdiction of the courts in Singapore.

General

This Agreement constitutes the entire agreement between You and Revivo, and supersedes all prior communications, understandings and agreements. You may not assign this Agreement, by operation of law or otherwise, without Revivo’s prior written consent. You agree not to register any trademarks that are confusingly similar to Revivo's trademarks. Similarly, you agree not to register or use any internet domain names that are confusingly similar to Revivo's trademarks. Revivo’s failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of Revivo’s right to enforce such provision or any other provision of this Agreement subsequently. If any part of this Agreement is found invalid or unenforceable, the remainder shall be interpreted so as to reasonably effect the intention of both parties.

Privacy

This Privacy Policy statement is made by the Revivo Group consisting of all the entities listed here (collectively, "Revivo", Zeni Applied Sciences Pvt. Ltd., “Revivo Tech", we", "us" or "our").

Revivo’s Privacy Commitment

Revivo has worried about customer and user privacy for almost 7 years, long before it became fashionable, politically correct, or legally binding to take such a position. We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction at hand. We let customers know the information we have on them and allow them to opt out of specific engagements. But, by far, our biggest commitment is that we do not make a single rupee from advertising revenue—never have, never will—even from the free editions of our products. This means we avoid the fundamental conflict of interest between gathering customer information and fuelling advertising revenue, and the unavoidable compromises in customer privacy that it brings.

The goal of this policy is to make explicit the information we gather, how we will use it, and how we will not. This policy is unfortunately longer than we would like, but we must unambiguously address all the relevant cases. We will try and keep the language simple and direct as much as possible.

1. Scope of this Privacy Policy

1.1 - This Privacy Policy applies to all Revivo websites that link to it. It also applies to the products and services provided by Revivo through these websites, our mobile applications, and applications posted by Revivo on Revivo’s online marketplace and in other third-party online marketplaces. This Privacy Policy does not apply to any of our websites, products or services that have a separate privacy policy.

1.2 - This Privacy Policy is divided into three parts:

Part I – Information Revivo collects and controls

This part deals with how Revivo collects and uses information about website visitors, potential customers, users of Revivo's products and services, and others who contact Revivo through forms or email addresses published on or linked to our websites.

Part II – Information that Revivo processes on your behalf

This part deals with how Revivo handles data that you entrust to Revivo when you use our products and services, or when you share any personal or confidential information with us while requesting customer support.

Part III – General

This part deals with topics that are relevant to both Parts I and II, and other general topics such as Revivo's security commitments and how we will inform you when we change this Privacy Policy.

Part I – Information Revivo collects and controls

2. What information Revivo collects

2.1 - We collect information about you only if we need the information for some legitimate purpose. Revivo will have information about you only if (a) you have provided the information yourself, (b) Revivo has automatically collected the information, or (c) Revivo has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each one.

2.2 - Information that you provide us 

Account signup: When you sign up for an account to access one or more of our services, we ask for information like your name, contact number, email address, company name and country to complete the account signup process. You'll also be required to choose a unique username and a password for accessing the created account. You may also provide us with more information such as your photo, time zone and language, but we don’t require that information to sign up for an account. After signing up, you will have the option of choosing a security question and an answer to the security question — if you provide these, they will be used only while resetting your password. 

• Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form in order to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support, get a quote or to contact Revivo for any other purpose.
• Payment processing: When you buy something from us, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers. 
• Testimonials: When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be given an opportunity to review and approve the testimonial before we post it. If you wish to update or delete your testimonial, you can contact us at privacy@revivotech.in 
• Interactions with Revivo: We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

2.3 - Information that we collect automatically

• Information from browsers, devices and servers: When you visit our websites, we collect information that web browsers, mobile devices and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.
• Information from cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness and for targeted visitor and user engagement by tracking your activities on our websites. We mostly use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites for non-essential or intrusive tracking. We also use first-party Local Storage Objects (LSOs) such as HTML5 to store content information and preferences to provide certain features.
• Information from application logs and mobile analytics: We collect information about your use of our products, services and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.

2.4 - Information that we collect from third parties

• Signups using federated authentication service providers: You can log in to Revivo Services using supported federated authentication service providers such as LinkedIn, Microsoft and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address.
• Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address and other personal information. You may contact us at privacy@revivotech.in to request that we remove your information from our database. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
• Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name and other information to Revivo. If you register for or attend an event that is sponsored by Revivo, the event organiser may share your information with us. Revivo may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
• Information from social media sites and other publicly available sources:  When you provide feedback or reviews about our products, interact, or engage with us on marketplaces, review sites or social media sites such as Facebook, Twitter, LinkedIn and Instagram through posts, comments, questions and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, better understand user reactions and issues, or to reproduce and publish your feedback on our websites. We must tell you that once collected, this information may remain with us even if you delete it from these sites. Revivo may also add and update information about you, from other publicly available sources.

3. Purposes for using information

3.1 - In addition to the purposes mentioned above, we may use your information for the following purposes:

• To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
• To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
• To ask you to participate in surveys, or to solicit feedback on our products and services;
• To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data;
• To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
• To provide customer support, and to analyze and improve our interactions with customers;
• To process payments for our paid services;
• To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Revivo, Revivo’s users, third parties and the public;
• To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
• To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
• To monitor and improve marketing campaigns and make suggestions relevant to the user.

4. Legal bases for collecting and using information

4.1 - Legal processing bases applicable to Revivo: Our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of Revivo or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information, or may need your personal information to protect your vital interests or those of another person.

4.2 - Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

4.3 - Legitimate interests notice: Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

5. Your choice in information use

5.1 - Opt out of non-essential electronic communications: You may opt out of receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment related emails.

5.2 - Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

5.3 - Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

6. Who we share your information with

6.1 - All Revivo group entities listed here have access to the information covered in Part I. We share your information only in the ways that are described in this Privacy Policy, as amended and modified from time to time, and only with parties who adopt appropriate confidentiality and security measures.

6.2 - Employees and independent contractors: Employees and independent contractors of relevant Revivo group entities have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Revivo group entities to follow this Privacy Policy for personal information that we share with them.

6.3 - Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.

6.4 - Domain registrars: When you register a domain through Revivo from domain name registrars, we share your name and contact information such as your physical address, email address and phone number with them as per the ICANN domain registration rules.

6.5 - Reselling partners: We may share your personal information with our authorized reselling partners in your region, solely for the purpose of contacting you about products that you have downloaded or services that you have signed up for. We will give you an option to opt out of continuing to work with that partner.

6.6 - Marketplace application developers: When you install or purchase any application developed using Revivo's APIs that is posted on Revivo’s online marketplace, your name and email address will be shared with the developer of the application, so they may engage with you directly as the provider of that application or service. Revivo does not control the use of your personal information by the developers, which will be based on their own privacy policies.

6.7 - Other cases: Other scenarios in which we may share the same information covered under Parts I and II are described in Part III.

7. Your rights with respect to information we hold about you as a controller

7.1 - You have the following rights with respect to information that Revivo holds about you. Revivo undertakes to provide you the same rights no matter where you choose to live.

7.2 - Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.

7.3 - Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.

7.4 - Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

7.5 - Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

7.6 - Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.

7.6 - Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

7.6 - Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.

8. Retention of information

8.1 - We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.

Part II – Information that Revivo processes on your behalf

9. Information entrusted to Revivo and purpose

9.1 - Information provided in connection with services: You may entrust information that you or your organisation (“you”) control, to Revivo in connection with use of our services or for requesting technical support for our products. This includes information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared to us as part of a request for technical support or other services.

9.2 - Information from mobile devices: When you elect to allow it, some of our mobile applications have access to the camera, microphone, call history, contact information, photo library, files and other information stored on your mobile device. Our applications require such access to provide their services. Similarly, when you elect to provide access, location-based information is also collected for purposes including, but not limited to, locating nearby contacts or setting location-based reminders. This information will be exclusively shared with our mapping providers and will be used only for mapping user locations. You may disable the mobile applications' access to this information at any time by editing the settings on your mobile device. The data stored on your mobile device and their location information to which the mobile applications have access will be used in the context of the mobile application, and transferred to and associated with your account in the corresponding services (in which case the data will be stored on our servers) or products (in which case the data will remain with you unless you share it with us).

(All the information entrusted to Revivo is collectively termed “service data”)

10. Ownership and control of your service data

We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.

11. How we use service data

We process your service data when you provide us instructions through the various modules of our services. For example, when you generate an invoice using our invoicing service, information such as the name and address of your customer will be used to generate the invoice; and when you use our campaign management service for email marketing, the email addresses of the persons on your mailing list will be used for sending the emails.

12. Push notifications

If you have enabled notification on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

13. Who we share service data with

13.1 - Revivo group and third-party sub-processors: In order to provide services and technical support for our products, the contracting entity within the Revivo group engages other group entities and third parties.

13.2 - Employees and independent contractors: We may provide access to your service data to our employees and individuals who are independent contractors of the Revivo group entities involved in providing the services (collectively our “employees”) so that they can (i) identify, analyze and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the Revivo group.

13.3 - Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.

13.4 - Third-party integrations you have enabled: Most of our products and services support integrations with third-party products and services. If you choose to enable any third-party integrations, you may be allowing the third party to access your service data and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.

13.5 - Other cases: Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.

14. Retention of information

We hold the data in your account as long as you choose to use Revivo Services. Once you terminate your Revivo user account, your data will eventually get deleted from the active database during the next clean-up that occurs once in 6 months. The data deleted from the active database will be deleted from backups after 3 months.

15. Data subject requests

If you believe that we store, use or process your information on behalf of one of our customers, please contact the customer if you would like to access, rectify, erase, restrict or object to processing, or export your personal data. We will extend our support to our customer in responding to your request within a reasonable timeframe.

Part III - General

16. Children’s personal information

Our products and services are not directed to individuals under 16. Revivo does not knowingly collect personal information from children who are under 16 years of age for its own purposes. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, please write to privacy@revivotech.in with the details, and we will take the necessary steps to delete the information we hold about that child. However, using our products, you can collect information about individuals who may be children. If you process information relating to children, you acknowledge and agree that you will be responsible for complying with the applicable laws and regulations related to protection of such personal information.

17. How secure is your information

At Revivo, we take data security very seriously. That's why we have gotten certified for industry standards mentioned here. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorised access, use, modification, disclosure or destruction of the information you entrust to us. If you have any concerns regarding the security of your data, we encourage you to check our Security Policy or write to us at privacy@revivotech.in with any questions.

18. Data Protection Officer

We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to our Data Protection Officer by sending an email to privacy@revivotech.in or by writing to: Data Protection Officer, Revivo LGF, Sector -44, Gurgaon - 122003, Haryana, India

19. Locations and international transfers

We share your personal information and service data within the Revivo Group and with third parties engaged by Revivo Group for the purposes described above. By accessing or using our products and services or otherwise providing personal information or service data to us, you understand the processing, transfer, and storage of your personal information or service data within the United States of America, India, the European Economic Area (EEA) and other countries where Revivo or its affiliates operates or may start its operation in. 

20. Data processing addendum

To enable you to be compliant with your data protection obligations, we are prepared to sign an appropriate Data Processing Addendum (DPA). You can request a DPA from Revivo by completing this form. Once we get your request, we'll forward the DPA to you for your signature.

21. Automation and Artificial Intelligence

In order to provide enhanced productivity and predictive capabilities to our users, we employ a variety of technologies such as regex parsing, template matching, artificial intelligence and machine learning. In keeping with Revivo's promise not to exploit your data in a way that is not respectful of your privacy and confidentiality expectations, we make only the following limited use of service data for these technologies: (i) using anonymized crops of service data to improve accuracy of the algorithms; and (ii) using your organization's data for developing models specific for your organization. Our automation and artificial intelligence technologies are mostly powered by our own organization's data such as internal communications, communications with customers and internal documents as well as free and paid external sources.

22. Do Not Track (DNT) requests

Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.

23. External links on our websites

Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.

Security and compliance

1. Compliance with Standards:

   - We adhere to GDPR, CCPA, and ISO/IEC 27001 standards.

   - Ensures legal compliance and secure data management.

2. Advanced Encryption:

   - AES-256 and SSL/TLS protocols for data encryption.

   - Keeps your data safe from unauthorised access.

3. Regular Security Audits:

   - Frequent audits and penetration tests.

   - Proactively identifies and fixes vulnerabilities.

4. Access Control :

   - Strict access controls and multi-factor authentication (MFA).

   - Only authorised personnel can access your data.

5. Data Backup and Recovery:

   - Comprehensive backup and disaster recovery plans.

   - Ensures quick data restoration with minimal downtime.

6. Transparent Privacy Policies:

   - Clear policies on data collection, use, and protection.

   - Builds trust and ensures ethical data handling.

7. Employee Training:

   - Regular security training for employees.

   - Reduces risk of security errors and breaches.

8. Incident Response Plan:

   - Robust plan for addressing security breaches.

   - Minimises impact and protects your data.

9. Secure Software Development:

   - Security integrated into every stage of development.

   - Reduces vulnerabilities and enhances protection.

10. Regular Updates and Patching:

    - Frequent system updates and patches.

    - Protects against the latest security threats.

By emphasising these points, you can reassure your clients that their data is protected with the highest level of security.

Policies

Policies content goes here...

Abuse Policy

Introduction

Revivo Technologies is dedicated to maintaining a safe, respectful, and abuse-free environment for all users of our website. This Abuse Policy outlines our commitment to preventing abuse, the types of behaviour that are prohibited, and the actions we take to address violations.

Scope

This policy applies to all users of the Revivo Technologies website, including but not limited to visitors, registered users, employees, and contractors. It covers all forms of communication and interaction on our website, including forums, comments, messages, and user-generated content.

Prohibited Behavior

The following behaviours are considered abusive and are strictly prohibited on our website:


• Harassment: Any form of harassment, including threats, intimidation, bullying, or stalking.
• Hate Speech: Speech that attacks, threatens, or insults individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic.
• Spam: Unsolicited commercial messages, advertisements, or repetitive content.
• Impersonation: Pretending to be someone else or misrepresenting your affiliation with another person or entity.
• Malicious Activity: Distribution of malware, phishing attempts, hacking, or any other activity intended to harm or exploit other users.
• Inappropriate Content: Posting content that is obscene, pornographic, defamatory, or otherwise inappropriate.
• Privacy Violations: Sharing personal information about others without their consent.

Reporting Abuse

If you encounter abusive behaviour on our website, please report it immediately. We take all reports of abuse seriously and will investigate promptly.

How to Report Abuse:

• Email: Send an email to support@revivotech.in with details of the abuse, including any relevant screenshots or links.
• Contact Form: Use the contact form on our website to report abuse.

Investigation and Enforcement

Upon receiving a report of abuse, we will:


• Investigate Promptly: Review the report and gather additional information if necessary.
• Take Appropriate Action: Depending on the severity of the abuse, actions may include issuing warnings, suspending or terminating accounts, removing content, or reporting the behavior to relevant authorities.
• Maintain Confidentiality: We will keep the identity of the person reporting the abuse confidential to the extent possible.

User Responsibilities

Users are expected to:

• Follow the Rules: Adhere to this Abuse Policy and all other applicable policies and guidelines.
• Respect Others: Treat all users with respect and refrain from engaging in abusive behavior.
• Report Abuse: Report any abusive behavior you encounter on our website.

Policy Updates

This policy may be updated at any time to reflect changes in laws, regulations, or company practices. It is the responsibility of all users to review the policy periodically for any changes.

Jurisdiction

If you have any questions or need further assistance, please contact us at:

• Email: support@revivotech.in
• Phone: 8800750756
• Address: Plot 90, Sector 44, Gurgaon - 122003

Cancellation & Refund Policy

Eligibility for Refunds

1. General Conditions:
• Refunds will not be issued for technical issues, such as temporary service disruptions, data loss, or external factors like power outages.
• Refunds will not be granted for non-usage or inactivity. Customers are responsible for actively managing their subscriptions.
2. Non-Refundable Services:
• Fees for OTA Registration, OTA Mapping, Website Integration, and POS Setup are non-refundable due to third-party costs.
• Beta and New Features: No refunds will be provided for issues related to beta or under-development features
• Discounted Subscriptions: Subscriptions purchased during promotional offers or at discounted rates are non-refundable.
• Commission: Commissions earned on bookings are non-refundable in any case.

Refund Policy for Subscription Plans

1. Annual and Half-Yearly Subscriptions: Refunds are only available if requested within 7 days of purchase. No refunds will be issued after this period. Monthly Subscriptions: Refunds are not provided for monthly plans.
2. Monthly Subscriptions: Refunds are not provided for monthly plans.
3. Refunds are not issued if services have been partially consumed or setup fees have been incurred.

Cancellations

1. Cancellation Process
• You may cancel your subscription at any time. Cancellations will become effective at the end of the current billing cycle, and no prorated refunds will be provided
• Upon cancellation, your data will be retained for a maximum of one week. It is your responsibility to download any necessary data within this period.
2. How to Cancel:
• To cancel, log into your Revivo account and follow the cancellation instructions.
• For assistance, contact our support team at support@revivotech.in.

Misconduct & Service Suspension

Legal Compliance & Dispute Resolution

1. This policy is designed to comply with the Consumer Protection Act of 2019 and other applicable Indian laws.
2. In case of disputes, the jurisdiction will be governed by the location of our registered office: Lower Ground Floor, Plot 90, Sector 44, Gurugram, Haryana, India 122004.

Policy Updates:

Shipping & Exchange Policy

Introduction

At Revivo Technologies, we are committed to providing high-quality SaaS products and custom mobile and web applications. This Shipping & Exchange Policy outlines the terms and conditions for the delivery and exchange of our digital products and services.

Digital Product Delivery

All our SaaS products, mobile applications, and web applications are delivered digitally. Upon purchase, customers will receive an email containing the necessary access information, such as download links, login credentials, or activation keys

Delivery Time:

• Delivery Time:
• SaaS Products: Immediate access upon successful payment.
• Custom Mobile/Web Apps: Delivery timelines will be discussed and agreed upon during the project planning phase.

3. Non-Refundable Nature of Digital Products

Due to the nature of digital products, all sales are final. We do not offer refunds once the product has been delivered and accessed. This policy is in place to protect our intellectual property and maintain the integrity of our business operations.

4. Exchange Policy for SaaS Products

While we do not offer refunds, we do allow exchanges under certain conditions:

• Technical Issues: If you encounter technical issues that cannot be resolved by our support team within 14 days of purchase, you may be eligible for an exchange to a similar product of equal value.
• Feature Mismatch: If the purchased product does not meet the described features, you may request an exchange within 7 days of purchase.

To request an exchange, please contact our support team at support@revivotech.in with your order details and the reason for the exchange.

5. Customization Services

Custom mobile and web applications are developed based on specific client requirements. Due to the bespoke nature of these services, the following conditions apply:

• Project Milestones: Detailed project milestones and deliverables will be agreed upon before the project commences.
• Revisions: Clients are entitled to a predefined number of revisions, as specified in the project contract.
• Cancellation: If a project is canceled before completion, the client will be billed for the work completed up to the cancellation date.

6. Support and Maintenance

• SaaS Products: Our SaaS products come with ongoing support and maintenance as part of the subscription fee. For any issues, please reach out to our support team.
• Custom Applications: Post-delivery support and maintenance for custom applications will be outlined in the project contract.

7. Policy Updates

This policy may be updated at any time without prior notice. It is the customer's responsibility to review the policy periodically for any changes.

8. Jurisdiction

Any disputes arising under this policy will be governed by the laws of India and will be subject to the jurisdiction of the courts located near our office address: Plot 90, Sector 44, Gurgaon - 122003.

9. Contact Us

If you have any questions or need further assistance, please contact us at:

• Email: support@revivotech.in
• Phone: 8800750756
• Address: Plot 90, Sector 44, Gurgaon - 122003

IPR Compliance Policy

1. Introduction

Revivo Technologies is committed to protecting intellectual property rights and ensuring compliance with all relevant laws and regulations. This IPR Compliance Policy outlines our commitment to respecting and protecting the intellectual property of others, as well as the procedures we follow to safeguard our own intellectual property.

2. Scope

This policy applies to all employees, contractors, partners, and affiliates of Revivo Technologies. It covers all forms of intellectual property, including but not limited to patents, trademarks, copyrights, trade secrets, and proprietary information.

3. Our Intellectual Property

All software, documentation, and other materials developed by Revivo Technologies are the property of Revivo Technologies. This includes but is not limited to:

• SaaS products
• Custom mobile and web applications
• Proprietary algorithms and software code
• Documentation, manuals, and user guides

Unauthorized use, reproduction, or distribution of Revivo Technologies' intellectual property is strictly prohibited.

4. Respecting Third-Party Intellectual Property

Revivo Technologies respects the intellectual property rights of others. We do not engage in, tolerate, or condone any activities that infringe upon the intellectual property rights of third parties. This includes:

• Unauthorized use of copyrighted materials
• Unauthorized use of trademarks
• Unauthorized use of patented inventions
• Misappropriation of trade secrets

5. Employee Responsibilities

Employees are required to:

• Respect the intellectual property rights of others
• Use Revivo Technologies' intellectual property only for authorized purposes
• Report any suspected infringement of intellectual property rights to the designated compliance officer
• Ensure that third-party intellectual property used in the course of their work is properly licensed

6. Compliance and Enforcement

Revivo Technologies will take appropriate actions to enforce this policy, including:

• Conducting regular audits to ensure compliance
• Providing training to employees on intellectual property rights and compliance
• Investigating reports of suspected infringement
• Taking disciplinary action against employees who violate this policy, which may include termination of employment

7. Reporting Infringements

If you believe that your intellectual property rights have been infringed by Revivo Technologies or one of its employees, please contact us immediately. We take all reports of infringement seriously and will investigate promptly.

Contact Information:

• Email: support@revivotech.in
• Phone: 8800750756
• Address: Plot 90, Sector 44, Gurgaon - 122003

8. Policy Updates

This policy may be updated at any time to reflect changes in laws, regulations, or company practices. It is the responsibility of all employees to review the policy periodically for any changes.

9. Jurisdiction

Any disputes arising under this policy will be governed by the laws of India and will be subject to the jurisdiction of the courts located near our office address: Plot 90, Sector 44, Gurgaon - 122003.

Anti-spam Policy

1. Introduction

Revivo Technologies is committed to providing a spam-free environment for our customers, partners, and employees. This Anti-Spam Policy outlines our commitment to preventing spam and the measures we take to ensure compliance with anti-spam laws and regulations.

2. Scope

This policy applies to all employees, contractors, partners, and affiliates of Revivo Technologies. It covers all forms of communication, including but not limited to email, social media, and other electronic messaging systems.

3. Definition of Spam

Spam refers to any unsolicited, irrelevant, or inappropriate messages sent over the internet, typically to a large number of users, for the purposes of advertising, phishing, spreading malware, or other malicious activities. This includes but is not limited to:

• Unsolicited commercial emails (UCE)
• Unsolicited bulk emails (UBE)
• Unsolicited instant messages (UIM)
• Unsolicited postings to newsgroups or forums

Our Anti-Spam Practices

To prevent spam and ensure compliance with anti-spam laws, Revivo Technologies adheres to the following practices:

• Opt-In Requirement: We only send commercial emails to individuals who have expressly opted in to receive communications from us. This includes subscribing to newsletters, downloading resources, or registering for events.
• Clear Identification: All emails sent from Revivo Technologies clearly identify the sender and provide accurate contact information.
• Unsubscribe Mechanism: All commercial emails include a clear and easy-to-use unsubscribe link. Requests to unsubscribe are processed promptly and no further emails will be sent to the recipient.
• Content Quality: We ensure that our communications are relevant and provide value to the recipients. We do not send misleading or deceptive information.
• Monitoring and Compliance: We regularly monitor our communication practices to ensure compliance with anti-spam laws and regulations. This includes reviewing email lists and content to prevent spam.

Employee Responsibilities

Employees are required to:

• Obtain explicit consent from recipients before sending commercial emails.
• Use only approved communication tools and platforms.
• Include the required identification and unsubscribe information in all commercial emails.
• Report any suspected spam or violations of this policy to the designated compliance officer.

6. Reporting Spam

If you believe you have received spam from Revivo Technologies or have concerns about our communication practices, please contact us immediately. We take all reports of spam seriously and will investigate promptly.

Contact Information:

• Email: support@revivotech.in
• Phone: 8800750756
• Address: Plot 90, Sector 44, Gurgaon - 122003

7. Policy Updates

This policy may be updated at any time to reflect changes in laws, regulations, or company practices. It is the responsibility of all employees to review the policy periodically for any changes.

8. Jurisdiction

Any disputes arising under this policy will be governed by the laws of India and will be subject to the jurisdiction of the courts located near our office address: Plot 90, Sector 44, Gurgaon - 122003.