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What’s the difference between a channel manager and a PMS system?

While both a channel manager and a PMS system are essential tools for managing hotel operations, they serve different functions. A PMS is primarily focused on managing daily operations such as reservations, check-ins and check-outs, housekeeping, and billing and payments. A channel manager, on the other hand, is focused on managing online distribution channels and ensuring that room availability and rates are consistent across all channels. In essence, a PMS is an internal system for managing hotel operations, while a channel manager is an external system for managing online distribution channels.

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