Importance of Property Management System in Hotel Industry 2024

Importance of Property Management System in Hotel Industry 2024

A hotel is an abode of buzz and business, with staff always on their toes to serve the guest in the best possible way. As an establishment that is surging with movement and energy, the working of hotel management find it difficult to make their mark. On this note, technology has once again stepped up to the pedestal, making seamless property management an integral part of the hospitality industry, with the launch of automated Property Management System (PMS)

As the term suggests, a hotel PMS is a software which enables hotels to effectively manage their day-to-day operations, whilst initiating all necessary actions from its end.

Whether its inventory, guest reservation management, front-desk operations, channel management to even housekeeping, a hotel Property Management System can do it all, and that too in a way that is optimised, well-planned and timely scheduled. 

Having evolved from its humble beginning in the 1970s, today, the modern Property Management Software (PMS), also known as hotel cloud software has empowered hotels to expand their digital capacity, in order to enhance guest experience.

On the operational front, it has simplified the tasks related reservations and financial transactions, which can now be via a centralised dashboard, which enables hotels to keep track of key metrics, namely average daily rate (ADR), occupancy, and revenue per available room (RevPAR).

Unveiling the Importance of Property Management System in Hospitality Business

Marked by the surging popularity of the Hotel Property Management System (PMS), it is obvious to wonder about the importance of a PMS in hotels. Since technology is a hefty investment, it is always wise to outweigh the benefits with the cost. In the context of a Property Management Software, here’s a checklist that will help you ascertain the need for integrating one, 

Seamless Front-Desk Operations 

One of the foremost advantages of having a Property Management System is easily manageable check-ins and check-outs, which helps in nurturing a pleasant first impression.

With a Property Management System (PMS), the front desk staff can monitor and update the room booking status, process payments, and connect diverse guest relationship modules such as, Housekeeping, POS into one dashboard.

Designed to make rooms guest ready, a modern Property Management Software, offers seamless integration with digital tech like QR scan check-ins, and smooth management of automated in-room systems like lights, blinds, and much more.  

Easy Integration with Third-Party Systems 

The majority of the systems used in Hotels are limited by their inability to synchronise with  other digital solutions, which makes it difficult for hoteliers to have more cohesive operations.

Stepping to overcome this obstacle, a property management system has an open API which allows for easy integration with other systems, ranging from a Channel Manager, Inventory Management, Booking Engines, to central reservation systems.

In addition to that, a Hotel PMS brings up diverse technical solutions under one umbrella, paving the way for streamlined workflows and hotel operations.  

Real-Time Reporting and Analytics

When it comes to understanding market dynamics, performance, and guest preference, the words reporting and analytics become indispensable. In tandem, Property Management System(PMS) systems can act as a hotel’s intelligence agents, which gathers, stores, and shares helpful insights with the hotelier.

These reports could be related either to rooms, taxes, housekeeping, or even shift and night audits. It is important to note that more integrations with other systems means the generation of more relevant, effective and correct reporting and analytics modules. 

Smooth Revenue Management

Time and again, pivoting the focus on revenue management, a Property Management System (PMS) knows well the art of managing revenue and maximising profitability. Apart from enabling hotels to track and assess the performance based on key performance metrics, a PMS allows hotels to optimise all the processes and better allocate finances.

From forecasting room rates based on past guest data and demand to practising dynamic room pricing, all has become possible with a PMS which enables hotels to be better prepared in case of any sudden changes, such as seasonality, natural calamities, etc.   

Streamlined Inventory Management 

The task of guest reservation is an uphill battle, especially for hotels burdened with multiple operational and non-operational processes. From managing bookings across all channel and third-party integrations to updating and adjusting the room availability and rates timely, can take a toll on the efficiency, which at times leads to overbooking.

Turning over a new leaf in inventory management, a hotel PMS centralises all the booking from various channels in one place, which is easily accessible by the staff, eliminating the risk of overbooking or double booking.                    

Hence, a Property Management System delivers hoteliers with an unambiguous overview of the entire hotel operations, from one department to another. By enabling hotels to effortlessly manage and monitor all the operational as well as non-operational tasks in real-time, from a single dashboard, a hotel PMS is the key to increasing efficiency and service. 

Just like Revivo’s PMS; which stands at the heart of every hotelier, striving to access the entire hotel at their fingertips. So, without any further ado, get Revivo’s Hotel PMS today and thank us in the future. 


1. Why is PMS important in the operation of the hotel?

PMS is the brain of the hotel, carrying forward all operational and non-operational tasks with utmost efficiency, whilst alleviating the burden of hotels, which make it important to the operation of the hotel.

2. How important is PMS?

The importance of a PMS cannot be understated, as it is the key to efficiency and managing all tasks seamlessly, irrespective of whether its front-desk operations, inventory or revenue management, guest reservation management, and much more.

3. What is PMS in the hospitality industry?

As the term suggests, a hotel PMS is a software which enables hotels to effectively manage their day-to-day operations, whilst initiating all necessary actions from its end. 

4. What do property management systems (PMS) automate in hotel operations?

In the context of automation in hotel operations, a PMS can automate check-ins and check-outs with the aid of QR codes. At the same time, it can automate room rate and availability updates across all channels based on the assessment of various factors, reducing overbooking and enhancing guest experience.

5. What is the key advantage of using cloud based property management systems?

The key advantage of using a cloud based property management system is that it empowers hotels to expand their digital capacity in a digitally-driven era, making sure guests have access to expedited and seamless services at all fronts.  

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