Technology Shaping the Future of the Hospitality Industry 2024

Technology Shaping the Future of the Hospitality Industry 2024

Digitisation and transformative technology stand at the precipice of today’s hospitality industry, especially in the aftermath of AI ascent. Standing strong to overcome the challenges plaguing the industry, including labour shortage, rising operational costs and changing guest preferences, dynamic technology has pivoted the success of the sector altogether, delivering the future of the hospitality industry with a much needed competitive edge.  

As we usher into the 2024, staying on top of the industry trends, especially in the hospitality sector is essential to survive and thrive. 

What and Why of Technology-driven Hospitality Industry

In its very essence a technology-driven hospitality industry focuses on embracing innovation to meet the evolving needs and expectations of modern guests, who are actively seeking a holistic experience.

It leverages technological advancements to excel guest satisfaction, streamline core hotel operations, and most importantly improves efficiency, setting new benchmarks for the future of the hospitality industry

To simply answer why technology is important for the hospitality industry, it’s first important to note that technology is not merely an asset for improvement but an aggregator and facilitator for growth, making it synonymous to the hospitality industry.

Coming down to the future of the hospitality industry, technology has been more than instrumental in catering to changing customer demands and will continue to be, making it the valuable avenue to create memorably pleasant experiences.  

Here’s what the future of hospitality industry has in store for hotels

Robotics Making its Mark 

We’re settling the debate once and for all, to let you know robots can never replace humans, especially because of the much-needed person-element which is integral to the hospitality industry.

Having said that, robots working in accordance with humans, will leave a mark on the future of the hospitality industry by driving higher efficiency in operations, enabling staff to connect with the guests immediately.

Empowering Hoteliers to create a cordial workplace, Robots in the form of either housekeeping, servers or even guest greeters, can reduce the onus on staff and capture the attention of guests in a way like no other. 

Artificial Intelligence (AI)

When it comes to AI, there is probably no sector that has been left bereft of the disruptions caused by this dynamic technology.

Being no exception, the future of hospitality industry is benchmarked with AI integrations, reshaping the way hotels serve their guests.

In simple terms, AI refers to the simulation of human intelligence in computers or systems, which has become important in an era where guests seek personalisation, seamless and timely interactions.

For instance, AI chatbots break the bounds of language, empowering hotels to communicate with guests 24x 7. At the same time, AI-powered systems can easily predict and optimise room rates and occupancy based on demand, leading hotels towards profitability. 

Video Analytics 

 Moving on an upward curve when it comes to adopting technological advancements, the hospitality industry has been increasingly showcasing its likeness towards video analytics. Equipped with the ability to process digital videos, analyse movement patterns, and track objects and motions.

Extending across various vertices of the hospitality industry, video analytics has been making its way into security, virtual booking and even virtual travel experience. 

Mobile Ordering 

Post the Covid-19 pandemic, the conventional on-premise dining began to emerge as the backseat, giving way for mobile-ordering to become the new driver.

Having grown at an unprecedented pace, mobile ordering has become the new norm, making it imperative for a successful future of the hospitality industry.

Transforming the ordering process into a vault of efficiency, mobile ordering enables guests to ditch the long waiting hours, as they can simply scan the QR code to read the menu and place order right at their fingertips. Evenmore, hotels will be able to allocate staff accordingly, boosting efficiency wherever required. 

Point of Sale (POS) System 

Doesn’t matter if you’re a new hotelier or an experienced one, managing the in-room restaurant can be a hassle. In tandem, the POS system acts as a central warehouse of information that can serve as a comprehensive restaurant management system, by allowing the hotel to track inventory, guest data, sales, and payments.

Simply stating every time an order is placed, the POS system will record that transaction coordinating the same with the kitchen’s inventory. Designed to turn mobile devices into cashiers, a POS system enabled guests to make seamless and expedited transactions.                          

At the end of the day, guaranteeing success for the future of the hospitality industry is not merely about listing trends and ideas, but to actually go through with their implementation.

Embracing digital transformation is all about creating a new hotel business framework, enriching customer experience, and meeting the ever-changing industry demands. 

As you get ready to embark on a journey of digital transformation, it’s time you make Revivo your go-to transformation partner. With our all-in-one Hotel PMS, you get to leverage the power of leading technologies that will lead the future of the hospitality industry. 

FAQs

1. What is the future of technology in the hospitality industry?

The future of technology in the hospitality industry is on a trajectory of growth with new and emerging trends ready to change the way the hospitality industry delivers guest experience.

2. What are the benefits of innovative technology to the hospitality industry?

Leveraging innovative technology in the hospitality industry can help in excelling guest satisfaction, streamlining core hotel operations, and most importantly improving efficiency.

3. Why is technology important in hotels?

To simply answer why technology is important for the hospitality industry, it’s first important to note that technology is not merely an asset for improvement but an aggregator and facilitator for growth, making it synonymous to the hospitality industry.

4. What are the future trends in the hospitality industry?

The trends that will be ruling the peripherals of the hospitality industry are as follows:  

1.Robotics

2.Video Analytics

3. POS system

4. Mobile Ordering

5. AI Algorithms 

5. What is the one thing to keep in mind when leveraging latest technologies?

The one thing that can change your game is the fact that technology is an ever-evolving field, which means success becomes synonymous with having to constantly update, only then will you as a Hotelier will be able to reap the full potential.  

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