As the nexus between hotel guest expectations and surging reservations deepens, the hospitality industry has showcased increased traction towards adopting hotel technology. Especially in the aftermath of the pandemic, there has been a substantial uptick in guest reservations, which has caused the hospitality sector to forego traditional hotel systems. 

This revolutionary shift to smart hotel technology becomes an imperative for delivering superior guest experience. Nevertheless, this transformation has also become invaluable for reducing operational costs, enhancing effectiveness of service, and fostering guest loyalty, which serve as the foundation for hotel success and business growth. 

For exceeding guest expectations every time, here are some hotel technology trends: 

Metaverse 

As metaverse continues to take over every marketplace, it’s safe to say metaverse hotels will be the future of the hospitality industry.

Designed to provide ultimate guest experience that supasses virtual reality, which only allows guests to indulge and connect with the hotel virtually.

Metaverse takes this experience a step further by creating avatars for the guest that can go on a virtual tour of the property before making the final booking.   

Self Check-in and Check-outs in Hotel Technology

Having already become popular, many hotels today are actively installing self-check-in and check-out kiosks in order to elevate the guest experience.

Amidst the numerous hotel innovation ideas, this one leverages contactless and paperless processes which enables guests to checkout without any complications, and in an expedited way.

Not only is this hotel technology sustainable but offers a perfect start and end to a luxurious journey. 

Chatbots 

These AI-backed conversational bots have been taking over the hospitality industry with their smart, empathetic and swift responses.

Not only can they ensure smooth guest communication but their multilingual feature enables them to cater to diverse demographics, guaranteeing every guest receives a comprehensive experience.

From direct booking to answering all guest queries, chatbots are setting the tone for hospitality in the future. 

Contactless Payments 

The list of hotel technology trends is certainly incomplete without contactless payments. The new mode of payment harnesses wireless technology which saves both time and efforts required to complete transactions made during check-out.

With contactless cards, mobile wallets, UPI, and other avenues guests can make payments before arrival which reduces the billing hassle, ensuring the stay begins from a perfect start.      

Digital Surveys and Feedbacks   

For any hotel guest feedback is crucial for improvement and refinement over time. In the not-so-distant past this was done through manual and offline surveys, but technological innovations have ushered the creation of digital feedback which allow guests to share the post-stay experience seamlessly.

Furthermore, with pre-arrival online surveys hotels can customise the guest experience accordingly by understanding their preferences and needs. 

Big Data 

As the influx of guests continues to escalate further, with over thousands of guests being served monthly, it has become paramount for the hotel sector to utilise big data.

In line with recent events, it has become the most viable smart hotel technology, as it allows hotels to venture into the swift collection of guest data.

From thereon, this data is used to study guest behaviour, and catalyses the formation of more informed and strategic business decisions. 

Latest Wifi Technology

With the rise of the internet, wifi speed takes precedence over all other factors in the hospitality sector making it a major hotel technology trend.

That said, the latest iteration of wifi, the wifi 6 technology is all about speed, and would significantly improve experience for the guest and efficiency of the staff.

Hotels will soon be able to leverage this technology to power voice-activated devices, robots, and smart hotel amenities.   

Smart Hotels 

Lounging and relaxing in the hotel room is one of the most cherished activities by guests, which underlines the need to enhance this particular experience.

In tandem, smart hotel technology essentially means redefining the room experience by allowing guests to use voice control for running a bath, shutting down the drapes or ordering room service.

This will help guests in designing the ambiance and mood of the room as per their preference, creating a more personalised experience.     

Conclusion

As hotels continue to evolve, technological innovations are poised to become the gateway to stellar guest experience.

Hotel technology goes beyond transforming services but also stimulates positive emotions as every process from booking a room to ordering room service is sorted with a single click.

By just keeping a check on ethical usage and data protection, hotel technology can truly unfold its full potential and possibilities.  

FAQs

1. What is hotel technology in 2024?

Since technology continues to evolve, hotel technology in 2024 will witness the unveiling of certain key trends that will set the tone for the hospitality industry’s future and beyond. To know more about this make sure to connect with Revivo. 

2. Why is Hotel Technology Becoming More Important?

Hotel technology has become more important as guests today desire a superior experience, which cannot be delivered with traditional hotel systems that are confined to a one-size-fits all approach. 

3. What is the latest technology used in hotels?

The latest technology that has been making disruptions in the hospitality industry includes, contactless payments, smart in-room tech, big data, metaverse, paperless check-in and check-out kiosks amongst others.   

4. What is the future of AI in the hotel industry?

When it comes to the future of AI in the hotel industry, it’s safe to say it is bright, especially as chatbots leverage AI algorithms to ensure smooth and expedited guest communication.  

5. What is the hotel industry forecast for 2024?

The hotel industry forecast for 2024 is all about transformation, as hotel tech will become invaluable for reducing operational costs, enhancing effectiveness of service, and fostering guest loyalty which will ultimately propel business growth.