With the tremendous advancements in AI technology, this evolving tech has become an indispensable asset for every industry. Being no exception, the hospitality industry has been quick to leverage AI- powered systems. That said, the increased demand for superior customer service has created a new wave in the field of AI chatbots, that is none other than chatbots. 

These new and emerging tools for enhanced customer service have taken over hotels as well as every other industry focusing on customer satisfaction. With the power to track and analyse customer engagement, Hotel AI chatbots are the perfect partners to provide crucial insights that can be leveraged to optimise the hotel guest experience. The significant strides made by them has boosted their prevalence in the hospitality sector. 

For all hoteliers, we present a comprehensive list of reasons that will drive you to integrate AI chatbots into your guest service operations. 

Reasons Hotels and Resorts Use AI Chatbots

Deliver 24/7 customer support 

Since every guest wants instant service, it can become difficult for hotels to manage this especially during periods of complete occupancy and rush hours. This is where having chatbots can prove to be beneficial.

With the power to handle and address every guest query 24/7 from different time zones of the world, AI chatbots are a must. Offering real-time solutions, providing instant answers, whilst offering effective tips to the hotel staff for fulfilling guests needs, AI chatbot technology is a gateway to heightened guest satisfaction. 

Boosts direct bookings 

Today, guests truly hate waiting, especially when it comes to dealing with travel agents in regards to booking confirmations. As a result, majority of guests prefer making the bookings by themselves which has created an urgent need for a simple and smooth reservation process.

AI chatbots once again enter the picture, thanks to their ability to simplify the booking process without waiting in long queues. Guests can simply complete this process by typing ‘book a room’ into a hotel’s chatbot which will then divert to the booking page, showcasing all the room options and significantly driving hotel sales. 

Targets upsell and cross-sell opportunities 

For every hotel there is nothing more important than increasing revenue which is why hotels actively try to upsell rooms to guests by displaying more amenities.

In the past, both upselling and cross selling initiatives were conducted manually, but with the advent of hotel AI chatbots, the dynamics have shifted. This means that whenever a guest makes a booking, the chatbot suggests upgrades or other such facilities that are on offer. Not only does this boost the guest experience but also contributes to revenue growth. 

Offer personalised experience   

Within the hospitality industry, a personalised guest experience translates into greater success and growth. By using a chatbot to nurture a connection between the hotel and guests, hoteliers can go that extra mile.

Not only does the chatbot collect crucial guest data such as booking history, room preferences, special requests etc., it also offers recommendations which make guests feel special, thereby taking the whole experience to an elevated level. 

Robust room service management 

Hotels are often plagued with cases where in the hotel staff makes errors while handling guest’s room service requests. Such mistakes have been known to cause dissatisfaction, thereby taking a toll on the overall hotel reputation.

Against this backdrop, chatbots are a much safer alternative as they can efficiently handle multiple room service requests without connecting to the frontdesk. To ensure greater efficiency, staff members can always take-follow ups, leaving no room for potential errors. 

Contactless check-in and check-out  

With the integration of AI powered chatbots, guests no longer have to wait in long check-in queues, as they make the entire process hassle-free without the intervention of the front-desk.

By simply asking guests to enter in the necessary details the chatbot can confirm the reservation and provide guests with a digital key to their room. Additionally, it also streamlines the check-out process by allowing guests to settle their bills and request invoice from a single click. Such seamless check-in and check-out experience magnifies the hotel reputation by leaps and bounds.  

Allows multi language communication 

Given that hotels on a daily basis cater to guests from diverse countries, demographics, and nationalities, AI chatbots can be really useful in such situations, eliminating the need for human translators. In-built with multi language proficiency, chatbots can easily interact with guests in different languages, thereby making it simple for hotel staff to understand every guest’s needs.

With translation becoming instant, chatbots create a more comfortable experience for guests, breaking language barriers. 

Alleviate staff burden

The bustling world of hospitality demands the staff to be on their toes in order to effectively deal with both- in-person guests and potential inquiries.

Turning a new leaf over this challenging task, Hotel AI chatbots are designed to automate repetitive tasks like front desk inquiries, room service management, feedback collection and more. This has substantially reduced the burden on hotel staff, enabling them to focus on more human-centric hotel operations. 

Conclusion

AI chatbots have permeated the hospitality industry and their growing significance has helped hotels as well as resorts in automating repetitive tasks, thereby improving guest service.

These 24/7 hotel executives, marked by their low maintenance and affordable cost are poised to change the guest service outlook for the better. 

To find the best hotel chatbots, you need to connect with Revivo.    

FAQs

1. How are AI and chatbots used in the hospitality industry?

AI and chatbots are being used in the hotel industry in the form of AI-powered chatbots that are revolutionising the delivery of guest service across all domains.   

2. Why are AI chatbots used?

As guests actively desire enhanced experiences, the integration of AI chatbots is particularly useful in this department. With these 24/7 hotel executives, hotels can always offer top-notch service. 

3. What is the main purpose of chatbots?

The primary purpose of chabots is to track and analyse customer engagement, as well as collect crucial insights that can be leveraged to optimise the hotel guest experience. 

4. What are the benefits of chatbots?

Some of the benefits of hotel chatbots include facilitating seamless communication, offering 24/7 support, managing room service requests, reducing staff burden, and much more.   

5. What is a hotel chatbot?

To state it simply a hotel chatbot is an interactive program that serves as a host, capable of addressing all guest inquiries and complaints in an efficient manner.